Products are returnable within the applicable return window if they meet the following criteria:

• The item is physically damaged, missing parts, defective, or different from the description.
• The product was not damaged while in your possession.
• It is returned in original condition, including the box, MRP tag, user manual, warranty card, and accessories.

You may initiate a return under the following guidelines:

• The item must be unused and in its original packaging.
• You must initiate the request within 10 days of delivery.
• If you discover damage upon opening the package, please contact Customer Care immediately with photos.

We try to make returns easy by arranging a pickup:

• Contact our Customer Care within the 10-day window.
• Our logistics team will collect the product from your delivery address.
• You will be provided with a docket number/pickup receipt. Please keep this safe for reference.

Refunds are initiated only after the product reaches our warehouse and passes the quality inspection.

• Credit Card / Net-Banking: Refunded to the original source account.
• Processing Time: Typically processed within 4 working days after inspection.

Note: We are not responsible for delays in credit to your account, as this is managed by your issuing bank.

Need to cancel an order or ask about a return? We are here to help.

• Email: help@vikifurniture.com
• Phone: 080729 80052

Cancellation requests must be submitted before the product is dispatched for a full refund.