At VIKI FURNITURE, we understand that you may need to cancel your order for various reasons. If you need to cancel your order, please contact us as soon as possible at email@example.com. We will do our best to accommodate your request, but please note that our ability to cancel your order will depend on its current status.
If your order has not yet been shipped, we will cancel it and process a full refund to your original payment method.
If your order has already been shipped, we will be unable to cancel it. However, you may still be able to return the order for a refund once you have received it. Please refer to our refund and return policy for more information.
Please note that custom or personalized orders may not be eligible for cancellation or refunds.
If you have any questions about our cancellation policy, please contact us at firstname.lastname@example.org. We are happy to assist you and provide any information you need.
In the event that a product is listed at an incorrect price or with incorrect information due to an system error product information/Pricing, VIKI shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
In the event that a product is ordered is not serviceable to customers location (pin code) and an order gets placed due to system errors , VIKI shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
If the payment was by Credit Card or Net-Banking, we will refund in the same Credit Card or Net-Banking account. Typically refunds are processed in less than 7 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be upto to the customer to take it up with their respective credit card bank with the reference of VIKI refund process reference.
Email us at email@example.com